Mountz Jewelers offers standard and expedited shipping on all merchandise from our website. Shipping rates will be calculated at checkout and are based on the method chosen. Please note all deliveries require a customer signature.
Please allow up to 3 business days of processing time for all orders plus shipping. Merchandise is not guaranteed in stock due to in-store sell-through. If we’re unable to fulfill your order, you will be notified within 48 hours.
Mountz Jewelers ships to the contiguous 48 states, Alaska and Hawaii. At this time, shipping to international destinations, U.S. territories and PO Boxes are unavailable. When placing an online order, your credit card billing address must also be within the United States.
RETURNS AND EXCHANGES
We will gladly exchange or refund your purchase within 30 days of the order date. Merchandise must be in its original condition and returned with its receipt, warranty cards and certifications in the original box. Please note watches, special orders (to include non-inventory purchase or any stock item custom made or altered at the customer’s request), personalized, sized, final sale, altered and/or worn merchandise is not returnable.
If you placed your order online, simply email this form to email@example.com and we’ll send you a return authorization. Please note that returns without an approved return authorization number will not be accepted. Then, mail the item(s) to the address below:
3780 Trindle Road
Camp Hill, PA 17011
We recommend insuring your shipment, as Mountz Jewelers is not liable for lost or damaged returned packages. Refunds are issued within 3 days of our receipt of the package and are only made to the purchaser of record in the exact same form of original payment. Website purchases will be refunded in full minus any incurred shipping costs.
Mountz Jewelers offers a one-year guarantee against manufacturer's defects. We suggest having your items appraised and insured against loss, damage or theft with an addendum to your homeowner’s policy.
Layaway accounts are set up with an initial deposit of 20%. The maximum layaway term is 6 months and monthly payments are required to maintain the account in good standing. If payments are not maintained, the layaway will be canceled and item(s) returned to stock. Store credit will be issued, minus a restocking fee.
JEWELRY AND WATCH REPAIRS
Repairs are warranted for one year from the date of delivery unless otherwise designated. Only the specific repairs performed are covered. Problems resulting from inherent flaws, excessive wear, customer negligence or accidental damage aren’t covered. Mountz Jewelers reserves the right to designate some repairs as non-warrantable and will inform the customer before the work is done. We also reserve the right to determine if a problem is covered by warranty and to choose a corrective course of action. When installing a new battery, Mountz Jewelers cannot guarantee the manufacturer’s water resistance of any watch without performing a "battery change service" by our watchmaker or by the manufacturer. Mountz Jewelers is not responsible for any repair unclaimed 90 days after notification.
SERVICE AND CLEANING
Mountz Jewelers offers lifetime free jewelry cleaning and inspection. We recommend that this be done at least twice a year.
If merchandise is shipped outside of Pennsylvania and sales tax is not charged, the customer may be liable for a state use tax.
If you have any questions about our store policies, please reach out to us today!