Store Policies

Returns and Exchanges

We will gladly exchange or refund your purchase within 30 days, with a receipt, provided the item is in its original, new condition and must be in the original box including all warranty cards and certificates. Special orders and watches are not returnable or exchangeable. Special orders are defined as any non-inventory purchase or any stock item custom made or altered at the customer’s request (i.e. sizing, engraving).

Jewelry Guarantee

One year guarantee against any manufacturer's defects.


Layaway accounts are set up with an initial deposit of 20%. The maximum layaway term is 6 months and monthly payments are required to maintain the account in good standing. If payments are not maintained, the layaway will be cancelled and item(s) returned to stock. A store credit will be issued, less a re-stocking fee.

Jewelry and Watch Repairs

Repairs are warranted for one year from date of delivery unless otherwise designated. Only the specific repairs performed are covered. Problems resulting from inherent flaws, abusive or excessive wear, customer negligence or accidental damage are not covered. Mountz Jewelers reserves the right to designate some repairs as non-warrantable and will so inform the customer before the work is done. Also Mountz Jewelers reserves the right to determine if a problem is covered by warranty and to choose a corrective course of action. When installing a new battery, Mountz Jewelers cannot guarantee the manufacturer’s water resistance of any watch without performing a "battery change service" by our watchmaker or by the manufacturer. Mountz Jewelers is not responsible for any repair unclaimed 90 days after notification.

Service and Cleaning

Mountz Jewelers offers lifetime free jewelry cleaning and inspection. We recommend that this be done at least twice a year.

Sales and Use Tax

If merchandise is shipped outside of Pennsylvania and sales tax is not charged, the customer may be liable for a state use tax.


Mountz Jewelers will ship product within the United States. Shipping costs: $25/Standard UPS ground, $40/ 2nd Day and $50/Overnight.

Alternate Contact Information

Mountz Jewelers can be contacted at 717.763.1199 or outside of store hours email . It is our policy to provide our customers with the best possible service. Your satisfaction is a priority to us and we appreciate your selecting Mountz Jewelers as your jeweler.