I visited this store last month on the hunt for a watch for my father's birthday. I was greeted by Terry and Sam, and I have to say that both were excellent when it came to their knowledge about Rolex Timepieces. I was very impressed with their way of greeting and their professional customer service. I had spoken to Terry - the executive manager and Rolex Timekeeper about a timepiece that I was interested, he remembered the phone conversation from back in April and had recognized me when I walked in. I have to say, that was very warming and impressive and by far the best service offered by Rolex timekeepers out of most the AD's that I've come across. I felt very respected and was 100% satisfied with the experience from walking into the store and out of. I would recommend this jeweler for their best and exceptional customer service.