My buddy and I went into Mountz in Camp Hill to have a watch battery swapped and straps replaced. Not only were we greeted by the very pleasant Jessica, but while she was swapping my battery and checking straps, a gentleman Sam took us for a tour of the store sharing stories of beautiful pieces and very happy to answer any questions us non jewelry people had. Incredible experience and 10/10 customer service. As a none jewelry person, I will be taking all my watch and jewelry question and help to these guys! Thanks again Jessica and Sam!